Delicate Dreams

Shipping & Returns

Shipping

All items are shipped via Royal Mail first class recorded delivery unless Special Delivery is selected during the Checkout process. All orders require signatures upon delivery.

All orders under 20.00 have a standard shipping fee of 2.95. Receive free shipping on all orders over 20.00!

If you wish to upgrade the postage option to Next Day Special Delivery, there will be a charge of 5.90 for all orders.

Please note that this is for normal special delivery and not Saturday special delivery. If you place an order after 4pm on a Thursday or at anytime on a Friday, your order will be delivered the following Monday.

We currently only ship to UK mainland addresses. If another address is specified we will contact yourselves to discuss shipping costs and payment for shipping.

Returns
In the interests of hygiene earrings cannot be returned unless the box containing the items are unopened.

Returns for non-defective items
All returns for non-defective items should be made within 7 working days. Non-Defective items will have original monies refunded - however Delicate Dreams reserves the right to not refund return postage for non-defective items.
All returned items must be in the original packaging and original state, you must contact Delicate Dreams before returning any items whereupon a returns number will be issued.
Items arriving without a returns number may incurr a delay in any refund being made.
Items returned must be of resaleable condition.
It is the buyers responsibility to ensure the item is returned via a trackable method.

Returns for defective items
If an item reaches you and you are not satisified with the condition please contact us immediately.
Delicate Dreams will work with you to determine if a credit or a replacement is required. In the case of a defective item being returned all reasonable costs will be refunded along with the original purchase price.

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